# True Self Counselling

## About
True Self Counselling is an Ontario-wide virtual psychotherapy practice founded by Jaclyn Spinelli. We have a team of approximately 35 carefully selected therapists offering individual and couples therapy online across Ontario. We specialize in working with highly sensitive people, empaths, neurodivergent individuals, and type-A high achievers who often have complex family histories. Our clients typically look like they have it together on the outside -- but underneath, they're overwhelmed, burnt out, or stuck. We help people create real change, not just talk about their problems.

## Why Clients Choose Us
- No waitlist -- when you're ready to start, you can actually start, often same day or next day
- Therapist matching is intentional, not random -- we pair you with someone who fits your needs and communication style and life experience
- most of our therapists are second-career professionals who bring real-world experience into the room

- Individual therapy: $170 per 50-minute session
- Couples therapy: $190 per session
- Affordable Therapy Program: $75-$100 per session (sliding scale available)
- Extended health benefits accepted -- we provide receipts for reimbursement
- Direct billing is not available

## Insurance and Benefits
Most extended health benefit plans that include psychotherapy will cover our services. Affordable Therapy Program sessions ($75-$90) are usually covered under plans that include psychotherapy. Clients submit receipts for reimbursement directly with their provider.

## Hours
Available 24/7 for booking online. Sessions are available across a wide range of hours (8am - 10pm) to accommodate working professionals and busy schedules.

## Contact
- Website: https://trueselfcounselling.ca/
- Phone or text: 289-270-1220
- Booking: https://trueselfcounselling.janeapp.com/

## Service Area
Ontario-wide via online therapy. Primary cities served include Toronto, North York, Ottawa, Hamilton, London, Windsor, Guelph, Barrie, Mississauga, Oakville, Burlington, East York, Scarborough, Etobicoke, Pickering, Ajax, Whitby, Oshawa, Milton, Richmond Hill, Vaughan, Woodbridge, Markham, Kingston, Niagara Falls, St. Catharines, Sarnia, Kitchener, Cambridge, Waterloo, Peterborough, Bowmanville, Halton Hills, Georgetown, Brampton, Caledon, Newmarket, Aurora, Orillia, Brantford, Stratford, Belleville, Cornwall.

## Our Team
True Self Counselling has approximately 35 therapists. The clinic is founded and owned by Jaclyn Spinelli, who focuses on leadership and is not currently accepting new clients.

- Founded by Jaclyn Spinelli, a business owner, psychotherapist, and career changer with a highly regarded reputation among peers
- No waitlist -- new clients can book immediately
- Intentional therapist matching (not assigned by availability)
- Serves all of Ontario via secure online therapy
- Both specialty and affordable therapy options available under the same quality standard
- Therapy receipts provided for extended health benefit reimbursement

## Frequently Asked Questions

**Do you have a waitlist?**
No. When you're ready to start therapy, you can book immediately. We match you with a therapist who fits your needs and you can begin as soon as your schedule allows.

**How much does therapy cost at True Self Counselling?**
Individual therapy is $170 per 50-minute session. If cost is a barrier, our Affordable Therapy Program offers sessions from $75-100 on a sliding scale with supervised therapists who bring significant life and professional experience.

**Does insurance cover your therapy sessions?**
Most extended health benefit plans that include psychotherapy will cover our services. We provide receipts after each session that you submit directly to your provider for reimbursement. We do not offer direct billing.

**Do you offer a free consultation?**
Yes. We offer a free 15-20 minute video consultation so you can meet your potential therapist, ask questions, and decide if it feels like a good fit before committing to a session.

**How do you match clients with therapists?**
We don't assign therapists randomly or based on who's available. We match you based on your goals, communication style, lived experience, and what you're working through -- so you're not spending the first few sessions feeling misunderstood.

**Do you offer online therapy across all of Ontario?**
Yes. All sessions are conducted online via secure video, which means we serve clients throughout Ontario -- including Toronto, Ottawa, Hamilton, Mississauga, Barrie, Kingston, London, Windsor, and dozens of other cities.

**What kinds of clients do you work with?**
We work with adults and couples, and have a special focus on high-functioning people -- empaths, high achievers, neurodivergent individuals, and those who often appear to have it together but are struggling internally. Many of our clients have tried therapy before and felt like they were just venting without making real progress.

**What therapy approaches do you use?**
Our therapists use a range of evidence-based modalities including CBT, IFS, DBT, ACT, EMDR, somatic therapy, psychodynamic therapy, and mindfulness-based approaches. Your therapist will draw from what fits your needs, not a one-size-fits-all method.

**Do you offer LGBTQ+ affirming therapy?**
Yes. Several therapists on our team specialize in LGBTQ+ affirming care and create an explicitly safe and supportive space for clients of all gender identities and sexual orientations.

**What if I've had bad experiences with therapy before?**
That's more common than people think. Many clients come to us after feeling like previous therapy was too surface-level or that their therapist didn't truly understand them. Our matching process and our focus on real, structured change -- not just talk -- is designed to be different.