Your privacy is important to us. It is True Self Counselling LLC’s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://www.trueselfcounselling.org, and other sites we own and operate.
Where applicable, we also comply with the Personal Health Information Protection Act (PHIPA) for clients residing in Ontario.
Information We Collect
We collect two main categories of information:
Voluntarily Provided Information
This includes any personal information you knowingly and actively provide us when using or participating in our services or website features, including:
- Contacting us via form or email
- Booking a consultation
- Signing up for our newsletter
- Interacting with us on social media
This may include:
- Name
- Email address
- Phone number
- General service needs or inquiries
Automatically Collected Information
When you visit our website, our servers may automatically log data such as:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent
- Referring website or source
We use this information to understand how people use our site, improve user experience, and analyze traffic patterns. Cookies and similar technologies may be used, and you can manage cookie preferences through your browser settings.
Text Messaging
If you provide your mobile number, we may send appointment reminders or service-related messages (SMS). Message and data rates may apply. You can opt out at any time by replying “STOP” or contacting us at hello@trueselfcounselling.ca.
Use of Personal Information
We may collect, use, hold, or disclose your personal information to:
- Provide our services and website features
- Respond to your questions or requests
- Send newsletters or updates (if subscribed)
- Coordinate appointments and client support
- Improve our offerings and digital presence
- Comply with legal, regulatory, or professional obligations
Data Storage and International Transfers
Some service providers we use may store or process data outside of Canada, including the United States. While privacy laws in other countries may differ, we take reasonable steps to ensure your data is handled securely and in compliance with PIPEDA and, where applicable, PHIPA.
Security of Your Information
We implement physical, technical, and administrative safeguards to protect your information from unauthorized access, disclosure, misuse, or loss. While no system can be completely secure, we regularly review and update our security practices.
Forms and Online Submissions
Our website includes contact and consultation forms. These forms are not intended for submitting personal health or clinical information. Please do not include sensitive details such as diagnoses, treatment history, or symptoms. For clinical matters, use secure, encrypted channels as directed by your therapist or our administrative team.
Disclosure of Personal Information
We may disclose personal information to:
- Subsidiaries, affiliates, contractors, and employees
- Service providers for IT, hosting, analytics, payment systems, communications, or client management
- Our client care coordinator for appointment-related support
- Courts, legal bodies, or regulators, when required by law or to protect our legal rights
- Potential acquirers in the event of business sale or transfer
Third-party services we currently use include:
- Google (analytics and advertising)
- Meta (advertising)
- TikTok (advertising)
- Jane App (practice management and secure client communication)
Your Rights and Control Over Your Information
You have the right to:
- Access the personal information we hold about you
- Request correction of outdated or inaccurate information
- Withdraw consent at any time (subject to legal limitations)
- Opt out of marketing using the “unsubscribe” link or by contacting us
- Request deletion of your information where applicable
To exercise any of these rights, email us at hello@trueselfcounselling.ca.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or to meet legal, professional, or regulatory obligations. Once your data is no longer needed, we will take reasonable steps to delete or de-identify it.
Children’s Privacy
We do not knowingly collect personal information from children under 13. If we learn that such data has been submitted without verified parental consent, we will delete it promptly.
Cookies and Tracking
We use cookies and similar technologies to personalize your experience and monitor website usage. You can control or disable cookies in your browser settings.
External Links
Our website may contain links to external websites not operated by us. We are not responsible for the content or privacy practices of these third-party sites.
Data Breaches
In the event of a data breach involving your personal information, we will notify you and any applicable regulatory authorities as required by law.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The effective date at the top will reflect the most recent version. Please review periodically to stay informed.
Contact Us
For any questions, concerns, or requests related to your personal information or this privacy policy, please contact:
True Self Counselling LLC
📧 hello@trueselfcounselling.ca
🌐 https://www.trueselfcounselling.ca